Your Privacy Is Our Priority

Introduction & Scope

This Privacy Policy ("Policy") is issued by the kg99b platform ("Platform", "we", "us") and applies to all users ("you", "your") of the website https://kg99b.lat and its related services.

Please read this policy carefully before using our services. By registering on the platform or continuing to use our services, you agree to all the terms of this policy. If you do not agree with any term, please stop using the services.

What Information We Collect

We may collect the categories of information described below for the purpose of providing services on the kg99b platform.

2.1 Information You Provide Directly

Information you provide yourself during registration, account verification, or support requests:

• Full name and date of birth (for age verification — minimum 21 years).
• Email address.
• Mobile number.
• Payment-related information (bKash, Nagad, Rocket, Upay, or bank transfer details — we do not store full account numbers).
• Documents required for identity verification (national ID or passport information).

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device information.
• Browser type and operating system.
• Platform access and usage duration, and activity logs.
• Geographic location (at a general level — not precise GPS).
• Game betting history and transaction records.

2.3 Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, keep you logged in, and help monitor platform performance. You can control cookies through your browser settings; however, disabling cookies may cause some platform features to not work properly.

Purpose of Data Use

Collected information is used only for the legitimate purposes listed below:

3.1 Service Operation & Delivery

• Account creation, verification, and management.
• Processing deposits, withdrawals, and bonus transactions.
• Properly operating gaming services.
• Providing 24/7 customer support.

3.2 Security & Legal Compliance

• Preventing fraud, money laundering, and unauthorized access.
• Ensuring age verification (enforcing the 21+ rule).
• Implementing and monitoring responsible gaming policies.
• Meeting applicable legal and regulatory obligations.

3.3 Service Improvement & Personalization

• Improving platform performance and user experience.
• Providing relevant promotional offers based on your preferences (if you have given consent).
• Sending important notifications related to the platform.

Data Sharing & Disclosure

kg99b never sells your personal information to third parties. However, information may be shared in the limited circumstances described below:

4.1 Service Provider Partners

We use trusted third-party services for tasks such as payment processing, identity verification, cybersecurity, and technology services. These partners may only use your information for the contracted purpose and may not store or use it for their own purposes.

4.2 Legal Obligations

We may be required to disclose information to comply with court orders, government directives, or applicable laws. In such cases, we will disclose only the minimum information legally required.

4.3 Business Changes

Your information may be transferred in the event of a business merger, acquisition, or asset transfer. In such cases, the terms of this privacy policy will continue to apply and you will be notified in a timely manner.

4.4 With Your Consent

Outside the circumstances described above, we will not share any information with third parties without your explicit consent.

Data Security Measures

kg99b has implemented multiple technical and organizational measures to ensure the security of your information.

However, data transmission over the internet is not entirely risk-free. We take every reasonable measure to ensure security, but we cannot guarantee complete protection. Keeping your password confidential and avoiding logging in on public networks is your own responsibility.

Data Retention Period

We retain your information only for as long as necessary. Retention periods are determined based on the following:

• Account Information: For as long as your account is active and for as long as legal obligations remain after closure.
• Transaction Records: For the period required by financial regulatory rules.
• Communication Logs: For a reasonable period after support-related communications are resolved.
• Cookie Data: Depending on cookie type — session cookies are deleted when the browser is closed; persistent cookies remain for a set period.

Once the retention period ends, we securely and permanently delete or anonymize your information.

Your Rights & Choices

You have the following rights regarding your personal information. To exercise these rights, contact us at [email protected].

7.1 Right to Access Information

You may find out what information we hold about you and request a copy of it.

7.2 Right to Correct Information

If the information we hold about you is inaccurate or incomplete, you may request a correction. Some information (such as documents submitted for identity verification) may require additional verification before changes can be made.

7.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, information that must be retained to meet legal obligations may not be possible to delete.

7.4 Right to Object to Processing

You may object to the use of your information for marketing purposes and unsubscribe from promotional communications.

7.5 Right to Close Account

You may request to close your kg99b account at any time. Even after account closure, some information may be retained for a set period for legal and regulatory reasons.

Protection of Minors

kg99b strictly refrains from providing services to anyone under the age of 21. Age verification is mandatory during the registration process. If we become aware that someone under 21 has registered an account, we will immediately suspend that account and delete the related information.

If you have any concerns about this, please contact us at [email protected].

Policy Changes & Updates

We may update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you through the following:

• A notification to your registered email.
• A notification message when you access the platform.
• A change to the "Last Updated" date at the top of this page.

If you continue to use the platform after a revised policy is published, this will be considered your acceptance of the new policy. Previous versions of the policy are archived with us and are available upon request.

Contact & Complaint Resolution

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise any of your rights regarding your information, please contact us. We will review and respond to your request as quickly as possible.

kg99b is committed to protecting your personal information. Respecting your privacy through a fair and transparent process is our core commitment. For more information, please visit our Terms & Conditions and Responsible Gaming pages.